Product Care

Timber is a natural material that changes over time, so here are a few things to keep in mind…

Splitting, cracking & warping

Timber is susceptible to changes in the atmosphere such as fluctuating temperatures and varying levels of humidity which cause it to expand and contract. This may lead to splits and cracks appearing in timber, or it may even warp. However, none of these occurrences should cause concern as they will not affect the strength or longevity of the product. If you’re concerned and you can easily fit a £2 coin into the split, please take photographs of the defect and email it to us. We will analyse and replace the part if necessary.

Mould

We take care in the production, packing and storing of our products though occasionally mould can grow on components usually where there is limited airflow. However mould growth does not affect the strength and durability of the product and only grows on the surface. It’s not harmful and can easily be wiped off with a wet cloth, brush or be pressure washed. Once the product has been assembled and is out in the open air the mould will not return.

Knots

There are two types of knots likely to occur in our products – live knots and dead knots. A live knot is usually light in colour and generally will never fall out or affect the product strength and durability. However, a dead knot, usually darker in colou, will in some cases fall out leaving a hole and occasionally sharp edges. This may have an effect on the strength of the product and so in this case we would ask that you take photographs and email them to us.

Resin Pockets

Resin pockets can be present in our timber products and as a result leakages can occur. However, this will not affect the strength and longevity of the product in any way. In the event of any leakages, we suggest cleaning the affected area with mild soapy water and if the resin has completely dried we would advise lightly sanding and re-coating the product with a suitable preservative.

Product Aftercare

We recommend using Ronseal Quick Drying Woodstain for a natural look or Ronseal Garden Paint to add colour to your garden. We advise you let your Anchor Fast product weather for 3 months before it will need treating. Top Tip: Sand the product lightly with a fine grade sandpaper then wipe down with white spirit. Allow to dry before applying the Ronseal Woodstain or Garden Paint.